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Screen Recording by Userplane

Request screen recordings for faster ticket resolution

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Userplane

About this app

Resolve Customer Issues Without the Back and Forth

Userplane lets support teams request and receive screen recordings directly inside Zendesk, so you can see exactly what went wrong and resolve tickets up to 60% faster.

Request Screen Recordings from CustomersEliminate unnecessary follow-ups. Send one-click recording links right from Zendesk. Let customers show you exactly what they're seeing.

Capture Console Logs and Network ActivityGet the complete technical context upfront. Automatically collect network requests, browser logs, and device metadata to better triage customer issues.

Turn Support Tickets into Engineer-Ready ArtifactsPass complete context to engineers. Logs, repro steps, and recordings — all in one link. No incomplete handoffs.

Keep Customer Data Private and SecureReceive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers.

Enterprise-Grade Compliance, Built InGDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box.

Why Support Teams Choose Userplane

  • Built for Zendesk Workflows — Request and review recordings from the ticket sidebar and top bar — without leaving Zendesk.
  • See What Customers Can't Explain — Triage hard-to-describe issues with visual context. Fewer follow-ups means faster resolution.
  • Uncover Root Cause, Not Just Symptoms — Stop guessing and triage issues with console logs and network activity.
  • Resolve Support Tickets up to 60% Faster — See the issue clearly and trace it to the root cause.

Data PrivacyUserplane processes screen recordings and associated metadata. We do not sell your data. For details, review our Privacy Policy and Terms of Service.

Learn more at userplane.io

For support, visit our Help Center or email us at support@userplane.io

Details zur App

Installationsanweisungen

Getting Started

  1. Install the Screen Recording by Userplane app from the Zendesk Marketplace.

  2. Sign up for a Userplane account at userplane.io if you don't already have one.

  3. Connect your Zendesk workspace to Userplane by following the prompts in the app.

  4. Once connected, the Userplane app will appear in your ticket sidebar and top bar.

Using Userplane

  1. Open a ticket in Zendesk Support.

  2. In the Userplane sidebar, click to create a new recording request.

  3. Share the recording link with your customer via ticket reply.

  4. When the customer completes the recording, it will appear in the Userplane sidebar with console logs, network activity, and device metadata.

For detailed setup instructions, visit our Help Center.

For support, email us at support@userplane.io

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