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Panic Button

A panic button for urgent tickets

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Support

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Andre Oliveira

🚨 Bring your entire support team together — with just one click

The Panic Button is a lightweight and powerful tool that empowers agents to instantly escalate urgent tickets across your Zendesk environment. With a simple, color-coded button added to the ticket sidebar, your team gains the visibility and responsiveness needed to deliver fast, coordinated support when it matters most.

Whether you're managing high-stakes B2B accounts, sensitive customer issues, or service-level escalations, Panic Button helps ensure the right people are alerted at the right time.

🎯 Key Benefits

  • 🚨 One-click ticket escalation to selected groups or all agents
  • 🎨 Visual indicator (green, gray, red) based on trigger status and permissions
  • ✅ Works with all Zendesk plans – no backend or configuration needed
  • 🌍 Multilingual support: English, Portuguese (BR), Spanish, and French
  • 🔐 Keeps your team aligned on what’s urgent, without losing control

💼 Perfect For

  • Support teams handling premium accounts or strict SLAs
  • Organizations seeking higher collaboration during customer crises
  • Companies that value speed, transparency, and teamwork

🚀 Final Note

Install now and bring clarity and action to your most important tickets — instantly!

Installationsanweisungen

Getting started with the Panic Button app:

  1. Sign in to your Zendesk Support account.

  2. Click the Admin icon in the sidebar.
  3. Go to Apps > Marketplace, then search for Panic Button and click on the app tile.
  4. On the Panic Button app page, click Install app in the upper-right corner.
    Note: This app is only available to customers on Professional and Enterprise plans.
  5. Enter a name for the app.

  6. Configure the available settings according to your team’s needs.

  7. Click Install to complete the process.

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