VoiceManagement
Click-to-call and CTI integration between Zendesk and Voice Management platform
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Axialys
SIMPLE YET POWERFUL FEATURESDon't let your phone system sit apart from your Zendesk solution!
Enjoy full CTI integration between Zendesk and Axialys Voice management telecom solution, including features such as :
Easy click-to-dial from any Zendesk contact info
Automatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or - other IVR data)
Full CRM history for phone calls, including call duration and even attached audio recordings
FULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTIONAxialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management : Administrator, Supervisor and Agent. Each level is provided with its own interface, including :
Complete feature rich point and click IVR system to efficiently handle and dispatch inbound call streams, including speech recognition and DTMF navigation
Feature rich ACD providing unlimited call queues, tons of customizations (waiting music, dispatch policy, callback options...)
Outgoing call campaigns management
Speech synthesis for easy audio setup, as well as option for professional voice talents
Detailed statistics, including agents activity reports, QoS statistics for inbound calls, etc.
Full dashboard options for live supervision of the activity, both local and remote
Single sign-on and user synchronisation between Axialys' Voice Management and Zendesk
And lots more...
Axialys Voice Management solution is available worldwide, and can work with your existing phone system or with Axialys enterprise Centrex solution.
Installationsanweisungen
To use the Voice Management Zendesk app, you must be subscribed to Axialys service.
How To install the Voice Management app ?
Sign in to your Zendesk account, then click the Admin icon in the sidebar
Select Apps > Marketplace, then find the Voice Management app and click the title
On the Voice Management app page, click Install app on the upper-right corner
Configure the app settings (there is no specific configuration), then click Install.
Please visit our website contact us for more information.
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