Made with love by Tripelhop

We’re a team of Belgian Zendesk enthusiasts that craft unique apps for Zendesk that will improve your agents’ experience. At Tripelhop we focus on making sure you’ve got the right tools at hand to get the most out of Zendesk.

Discover the app

Zendesk’s customizable Satisfaction Surveys collect a rating, a reason and a comment, but agents don’t see that answer on the ticket. This app shows it in the ticket sidebar, so agents know how the customer felt without leaving the ticket.

Watch the demo: https://youtu.be/wO9ndf0MbQM

More about the app: https://tripelhop.com/csat-viewer

Features

• Shows the customer’s rating on the survey’s own scale: emoji, numeric or text.

• Shows the reason the customer picked, and every reason when they picked several.

• Shows the customer’s comment.

• Shows when the survey was completed.

• Admins see the full answer. Zendesk only lets admins read survey responses, so other agents see the rating number with good or bad, the reason and the comment.

• When a survey was offered but not answered yet, shows when it was offered.

• When no survey was offered, says so.

• Read-only and needs no setup.

• Optional error logging, so we can fix problems you hit.

Data disclosure

This app doesn't misuse your data or expose your Zendesk to unauthorized access. It runs inside your Zendesk account and has no servers of its own.

• Data it reads: on an open ticket, the ticket’s audit log to find the survey events, your Help Center locales to request the survey in the right language, the survey response: the rating, the selected reasons and the comment, and for agents who are not admins the ticket’s satisfaction rating.
• Data it stores: nothing.
• Data it changes: nothing. The app only displays data.
• Error logging (optional): when the app hits an error, it sends a crash report to Sentry (EU region) so we can fix it. A report holds the error message and stack trace only. Survey answers are never included, and email addresses and ids are removed before sending. Administrators can turn this off with the Enable error logging setting.

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