Put Admin Center back in the nav bar

Attach calendar events to tickets and sync with Google or Microsoft

Simply choose which ticket fields to hide from agents

Pop-up notification feed for ticket events inside the agent interface

Custom survey forms that seamlessly integrate with tickets

Checklists for tickets. Child-parent ticket workflows. Manage projects.

Set reminders on tickets and control them like tasks with deadlines

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Timer workflows to manage SLAs, OLAs, deadlines and reminders

Powerful approval workflow processes for your tickets

Sandbox to live test {{ }} placeholders in tickets, triggers, macros

Manage server-side access to Zendesk Support for all your agents

Live control of your agent ticket forms

Undo and redo live changes on a ticket form

Easily manage an unlimited number of schedules to create tickets automatically

Allow agents to schedule any number of follow-up tickets

Quickly review, prioritize, and take action on newly created Zendesk tickets