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Ask-AI

Transform your Help Center, streamline ops, and boost agent efficiency with Ask-AI

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Ask-AI

Turn every rep into a top performerGive every rep access to knowledge across any source to close tickets faster, confidently respond to customers, and get up to speed on any account or initiative

Deflect tickets, delight customersAdd Ask-AI's Generative Search to your help center and allow customers to search through your knowledge base, community and learning resources without getting stuck. Deploy in minutes with out of the box solutions or build customer apps on our robust APIs.

Standardize and automate tasksBuild AI-powered apps customized to reinforce your playbooks, SOPs and best practices. Automate busy work like summarizing tickets, creating new articles, and drafting customer messaging to give reps time back to focus on what matters: customers

Uncover insights that drive impactUncover knowledge gaps and recurring questions asked by internal teams and customers. Build informed, data-backed product roadmaps, processes, and enablement.

Installationsanweisungen

Authenticate via OAuth2

  1. Go to the integration site: https://zendesk-auth.ask-ai.co/zendesk/auth/start

  2. Enter subdomain and click “OK”

  3. Click “Allow”

  4. If the onboarding was done successfully, you’ll get the success page

  5. If the onboarding failed, you’ll get the error page, in this case please copy the error details and contact support by clicking the “contact support” button or sending an e-mail to support@ask-ai.com

  6. If you wish to index additional fields for the source, please contact the CSM

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