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Tangle

All your customer emails in one place

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Tangle

Tangle makes it easy to keep track of all your customer emails. No matter where they are or what system sent them — Tangle stores them all. No more guessing how an email looks like, where to find it, and how to resend it if customer asks for it.

Visit Tangle to find out more.


Have you ever been asked by a customer about an email you couldn't find or identify?

đź’¬ "Hey, I've lost that invoice you sent a week ago, can you resend?"

đź’¬ "Why am I getting your emails? I thought I unsubscribed!"

đź’¬ "I haven't received any emails from you. What's going on?"

Tangle makes it easy to resolve requests like these, fast.

🌟 Features

  • Unlimited email history: Never lose track of a single message
  • Delivery status tracking:
    • Sent ✉️

    • Delivered 📬

    • Bounced 🏓

    • Marked as Spam đźš«

    • Clicked đź”—

  • Resend and forward: For when the customer asks for a copy of an email
  • Retention policies: Automatically delete old emails
  • Access controls: Protect sensitive information like password-reset emails
  • Integrations: Connect all your email tools

đź”— Integrations

  • ActiveCampaign

  • AWS SES

  • AWeber

  • Braze

  • Campaign Monitor

  • Customer.io

  • Mailchimp

  • Mailgun

  • Mailjet

  • Ortto

  • Postmark

  • SendGrid

  • Custom — BCC

  • ...and more added weekly

🚀 Plans

  • Free: access to the last 7 days of email history

  • Pro: access to all email history

  • Enterprise: volume discounts and an option to store emails on your infrastructure

Visit Plans on Tangle website.

Installationsanweisungen

  1. Sign up for a free account on Tangle.
  2. Connect your email providers.

  3. Install the Tangle app in your Zendesk instance and provide a Tangle API key (create one in your team's settings).

Now, on every ticket you'll see Tangle app with email history.

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