Featurebase

Featurebase is a product feedback & changelog platform for fast-growing startups.

Our integration for Zendesk helps you effortlessly:

• Keep track of how many customers request a topic

• Automate follow-ups with customers to always close the feedback loop

• Save customer requests as actionable issues or tasks

+ organize feedback, better prioritize customer requests and much more.

Here's how it works:

Every time someone mentions a certain topic (e.g. a feature request or a reports a bug), you can open up the Featurebase tab in Zendesk to search for an existing post about the topic or create a brand new one. You can then subscribe the user to email updates about that specific issue along with other similar users.

Once an issue has gathered enough interest in Featurebase, you can choose to implement that into your product. When released, just change the issue status from In Progress to Completed and an email will be automagically sent to all the subscribers at once. No need to update hundreds of users individually.

Sign up for a free trial of Featurebase to experience the magic.

Data and privacy

Featurebase accesses only the Zendesk data it needs to link tickets to feedback:

• Ticket requester name and email (read in the ticket sidebar). When an agent links a ticket to a post, the requester is saved in Featurebase as a voter on that post, so they can get status updates.
• Signed-in agent profile (name and email, through the Zendesk API). Used to match the agent to their Featurebase account.
• App installation (through the Zendesk API). Used to install and remove the Featurebase app.

Featurebase stores your Zendesk subdomain, the app installation ID, and OAuth tokens (encrypted at rest). It does not store ticket content. Featurebase does not sell Zendesk data, does not export it in bulk, and does not use it to train AI models. When you disconnect the integration, Featurebase deletes the stored tokens and removes the app.

Privacy policy: https://help.featurebase.app/articles/4744036-privacy-policy