Vonage Contact Center
Vonage Contact Center
1 reviews
Installationen
6
Kompatibel mit
Sell
Entwickler:in
Vonage
Vonage’s integrated cloud contact centersolution helps automate as much administration as possible, focussing your salespeople on delivering a personalised, engaging sales pitch.
With Vonage Contact Center, agents stay within the for Zendesk Sell solution, keeping vital customer data at their fingertips without needing to open another app.Agents are provided with the tools they need to excel in their role, boosting theirsatisfaction and retention, safeguarding your talent pool.
In a rapidly changing sales world, it’s easy to stay abreast of new features with cloud-based Vonage Contact Center. Automatic upgrades ensure the latest leading edge features are always available, providing the organization with a competitive boost.
Single Click to dial directly from the Contact or Lead, with no need for the agent to jump around the screen
Screen pop customer details based on information found in the IVR, presenting the correct information to the agent at the start of the call.
Quickly create Contacts and Leads in one place, with far fewer clicks for agents.
Call details auto recorded with Sell Voice objects, providing easy and quick reporting and coaching, and fully configurable to comply with privacy laws.
Work from anywhere, agents can easily work from home, on the road or onsite at a customer or prospect.
Installationsanweisungen
Getting Started
Contact our Sales teams to discuss your requirements, they can be contacted here
Installation Steps
Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
Under Apps, select Marketplace, then find the Vonage app and click the tile.
On the Vonage app page, click Install in the upper-right corner. You will be presented with a web page.
The ensuing page requires you to select the correct account Zendesk to install the app.
Click Continue. The app installs to your Zendesk account.
Refresh your Zendesk session. The Vonage app icon will now appear in the top right hand corner.
Click the Vonage app icon. The Vonage login screen opens.
Enter your Vonage username and password.
Configuration
Further configuration steps and further instructions can be found here
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