Install this addon only if you are using a former chat version. Make sure you have already installed Birdie main app named « Screen Recording & CoBrowsing by Birdie» before installing this addon
Birdie (formerly Zest) is trusted by 1600+ support teams.
Resolve tickets with zero back-and-forth, while delivering an outstanding support experience. Here is how:
Request Screen Recordings from your customers. Instead of making users explain an issue via text or live call, give them the option to record it.
Send screen recordings to you customers.
Request screen recordings as followup actions in your Intercom bots.
Birdie SDK. Allow your customers to launch Birdie recorder from any specific button, link or element in your product and receive recordings on Zendesk
End users don't need to download anything.
View end users' console logs
Customer stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score (read more at birdie.so).