Simplify bulk email marketing in your Zendesk Support!

Send email campaigns straight to your mailing list and easily track mass email engagement. Build targeted lists by uploading a CSV file or creating one in the app. Customize your outreach with unique Zendesk email templates. Plus, schedule your mail campaign or SMS campaign for the perfect time to maximize impact.

Boost your Zendesk email marketing efforts with us, and start sending email newsletters today!

💡 Start your 14-day free trial today — install with one click.

Unlike third-party tools, Proactive Campaigns works directly inside Zendesk Support, no extra integrations. If you want a guided walkthrough, book a free 15-minute demo to see how our add-on works.

Key Features:

Send bulk emails and SMS campaigns directly from Zendesk.
Import your own email list with a CSV file.
Filter and create lists of customers, tickets, or organizations.
Design custom email templates, save & reuse.
Personalize emails with auto-insert placeholders.
Create email automations with scheduled timing.
New! Run A/B tests on your email campaigns to improve results.
Track email opens and link clicks (Email Tracking integration).
Use CSAT surveys in email campaigns.
Precheck campaigns to avoid spam filters.
Create follow-ups based on customer behavior.

What Can You Do with Proactive Campaigns?

🚨 Keep customers informed during incidents

Incidents like delays, downtime, or payment issues happen regularly. With Proactive Campaigns, you can quickly send proactive bulk emails, link each campaign to the relevant problem ticket, and keep your team coordinated in context. Also, use automatic follow-ups with fixed delays until the situation is resolved.

Proactive Incident Emails

📬 Automate onboarding and guide customers continuously

Keep new users engaged from the moment they sign up with personalized, automated email sequences. Segment your Zendesk customer list by tags, dates, or custom fields, or upload a CSV, and guide customers through every step of their journey, saving your support team hours of repetitive work.

Create or import Zendesk customer list

🔄 Boost conversions with ongoing upsell campaigns

Send personalized follow-ups that nurture interest and drive cross-sells over time. Track opens, clicks, replies, and unsubscribes to continually optimize your messaging and timing, so your campaigns keep improving with every send.

Email Campaign Statistics

📲 Reduce churn with timely SMS reminders

Schedule campaigns to automatically notify customers about subscription renewals, expiring services, or other important dates via email or SMS. Proactive Campaigns ensures you never miss a chance to stay top-of-mind and retain customers.

Send SMS campaign

🎨 Build and improve email templates for regular customer updates

Create multiple branded email templates using rich text, HTML, or a drag-and-drop builder, and reuse them across campaigns. Add visuals, attachments, macros, and personalized placeholders (merge tags), then tweak and refine your templates to boost engagement and drive greater impact.

Custom Email Templates

📢 Re-engage inactive clients with automated sequences

Reconnect with customers who haven’t interacted in a while using automated email sequences. Plan the timing, messages offering discounts or special promotions, and let the campaign run automatically to remind customers of your product’s value.

Zendesk Email Automations

🎯 Continuously optimize campaigns with A/B testing

Test two versions of an email (different subject lines, content, or calls to action) on split segments of your list. Use insights from each campaign to fine-tune your ongoing communications strategy.

A/B Tests in Zendesk

🛠 Streamline your team’s daily workflow with bulk ticket updates

Beyond messaging, Proactive Campaigns helps manage tickets with bulk updates to fields, statuses, and internal notes. Reduce repetitive tasks and keep your team aligned internally, day after day.

Bulk Ticket Updates

Pay only for agents who have access to the app

You're only charged for the agents who really use the app—no overpaying! Check out all pricing plans here. P.S. The plugin is completely free for Sandbox accounts!

Want to see it in action? 👉 Install the app and activate your free trial now!

Proactive Campaigns Customers

How we handle your data

Proactive Campaigns app accesses only the minimal data needed to deliver campaign features, fully following Zendesk guidelines. All actions happen entirely inside your Zendesk account. Your information is encrypted, stored securely on AWS, and never shared with third parties, keeping your data safe at all times.

If you still have questions about the app, ask us at contact@growthdot.com.

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