Guide Importer app allows you to perform a bulk import and export of your Guide articles, sections and categories, making it easy to update your Help Center without wasting time.
Within the app, your agents will be able to:
Import or export articles, sections and categories in Excel file format
Specify to which brands article are connected with
Choose for which permission groups do articles apply
Adjust article visibility with language and user group selection (e.g. signed-in users, agents and admins etc.)
In your Excel files, choose which columns designate articles, sections or categories
Specify the article labels delimiter
Contact us if you have any questions, comments or feature requests.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us for your Zendesk related challenges.