Macro Manager app allows you to perform a bulk import or export of macros necessary for everyday work of your agents. Whether you just started using Zendesk as your main ticketing software, or you need to transfer data from one Zendesk instance to another - Macro Manager app saves your agents hours of manual work.
Within the app, your agents will be able to:
Import or export Macros in Excel file format
Search Macros via 'name' and 'Dynamic Content' values
Navigate Macros manually and check their content details
Examine actions that Macros will perform in tickets
Review Dynamic Content placeholders used inside specific Macros
Contact us if you have any questions, comments or feature requests regarding this app.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk related challenges.