Zendesk macros easily manageable with the Macro Manager app

Zendesk macros are very powerful when it comes to streamlining your Zendesk workflow. By creating macros in Zendesk for your recurring customer support requests, you can save your agents a lot of time. Macros eliminate the need to manually respond to different customers that have the same support request.

🚀 Why the Macro Manager App is a Game Changer

• Organize macros efficiently: Select and edit multiple Zendesk macros at the same time
• Manage macros in bulk: Activate, delete, import and export multiple macros simultaneously.
• Quick content editing: Edit, preview, and test your macro dynamic content in different languages on-the-fly.

💡 Ready to easily manage macros in Zendesk? Try the Macro Manager app now!

Why is managing macros in Zendesk easier with the app?

The Macro Manager app allows you to perform bulk imports or exports macros in Zendesk, bulk activate or delete macros and test your dynamic content on-the-fly in different languages. Whether you just started using Zendesk as your main ticketing software, or you need to transfer data from one Zendesk instance to another - the Macro Manager app saves your agents hours of manual work.

Core features

• Export macros in Excel file format
• Import macros from an Excel file
• Preview macro comments and debug dynamic content in multiple languages
• Review dynamic content placeholders used inside specific macros and directly change the dynamic content on one page
• Enhanced search for macros via 'name' and 'Dynamic Content' values
• Examine actions that macros will perform in tickets

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

More from Leafworks

Contact

Mail: zendesk@leafworks.de Web: www.leafworks.de