Google Drive for Zendesk Support - made by helphouse.io

The Google Drive integration lets you connect your Google Drive account to your Zendesk, so you can easily upload/attachfiles directly to or from Google Drive within a ticket in Zendesk Support. With this integration, you’re able to useGoogle Drive without leaving Zendesk Support.

Core features

Upload files to Google Drive from a ticket in Zendesk

With the Google Drive integration, you can upload files that have been attached in a ticket directly to any folder inyour Google Drive account. You’ll find the attached files from the ticket in the app sidebar. It makes it possible foryou to:

• Get an overview of all file attached to the ticket

• Upload a specific attached file to a specific Google Drive directory

• Upload several, or all, attached files to a specific Google Drive directory

Attach files to a ticket from Google Drive

Do you need to send a file from your Google Drive account when replying to a customer in Zendesk?

With this integration, you’re able to attach files from your Google Drive account directly to a ticket without leavingZendesk Support. Click on the Google Drive icon, and you'll be able to search for files throughout your account andattach it to your reply. Limitation: you can’t attach files to tickets created by channel integrations, such asthe Google Business Profileor Instagram Channel.

Community

For more information regarding the Google Business Profile app, please checkour Guide articles.

We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a featureor think something could be changed for the better, just head over toour communityand let us know.

Made by helphouse.io - Zendesk Premier Partner

This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Premier Partner inEurope.

We’re experts in customer experience and Zendesk. Andbesides creating apps for Zendesk Marketplace, we also helpcompanies implement and optimize Zendesk.We’ve already helped dozens of companiessave time and money doing just that. Feel freeto reach out to us if you have any questions.