Narvar Connect and Care

Narvar Connect & Care helps customer service teams deliver faster answers, reduce support costs, and create happier customers by surfacing order and delivery context directly within Zendesk.

With the Connect & Care integration, agents can quickly identify customer orders by email or phone number, view recent purchases, and access real-time shipping and return statuses—all without leaving the Zendesk platform. This eliminates the back-and-forth of "Where is my order?" (WISMO) and "Where is my return?" (WISMR) inquiries, while giving agents the context they need to resolve issues quickly and confidently.

Key capabilities include:

Order identification: Easily access recent orders tied to a customer's email or phone number for faster, more accurate issue resolution.

Streamlined operations: Keep agents in a single view with outbound and return shipment details, proof of delivery (where available), and quick-copy actions to reduce handle time.

Notification history & resend: Review past communications and resend messages if needed to ensure customers are informed.

Claims mitigation & returns: Verify delivery status to deflect "item not received" claims, initiate returns or exchanges, and even drive repeat purchases through proactive support.

Return exceptions: Provide agents with override codes to enforce or flex return policies, reducing manual handling and improving consistency.

Narvar is a leading post-purchase experience platform trusted by 1,500+ retailers to improve customer satisfaction, reduce operational costs, and build brand loyalty.

Support & Resources:

If you're an existing Narvar customer and need support with this integration, please raise a ticket with Narvar Support.

Privacy Policy:

You can refer to Narvar Privacy Policy to get the details.