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StackTome Review Responder

Reply to Trustpilot, Google and Feefo reviews from Zendesk with AI suggestions

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Stacktome

StackTome is a Review Optimization platform for D2C eCommerce brands designed for getting more reviews on multiple review platforms. StackTome helps you segment your best customers, and send targeted review invitation campaigns, so you can get more reviews & manage reputation.

With this app you will be able to not only reply to any service and product reviews you get on Trustpilot, Google Business and Feefo, but also include all the details in the ticket related to the order and customer that left you a review. This allows your agents to address the root cause of customer problems and recover from negative reviews.

The app works with any free or paid account review platform plans. To use it you can sign up for a free trial here (included in any paid plans Basic and above).

Features

  • Publish specific reviews from Trustpilot, Google Business and Feefo (filtered by sentiment, rating, keywords) as Zendesk tickets and reply to them directly from Zendesk.
  • Include additional information associated with the review about customer, order, and product.

  • Get AI suggestions customized for your account using the latest OpenAI models.

  • Use StackTome customer segmentation to target these tickets for recovering negative reviews.

Find out more information about setting up Zendesk at StackTome Zendesk Support

Installationsanweisungen

StackTome users on the Basic Plan can follow these instructions to install the integration:

  • Install the app.

  • Go to channel apps in the Zendesk admin section, replace {your-zendesk-account-name} with your account name: https://{your-zendesk-account-name}.zendesk.com/admin/apps-integrations/apps/channel-apps

  • Click on StackTome and select the Accounts tab, then click new account.

  • Select the review platform from the source dropdown.

  • Go to your StackTome account Profile Page, click on API keys and create a new API key with account_config:read permissions.

  • Copy the API key and paste it in the Zendesk form.

  • Enter the name (e.g. Company Support) to be used for replying to reviews and click submit.

  • Finally, go to your StackTome account Generate Support Tickets and Add new configuration.
  • Select matching review platform source, review filters and create a template for customer/order information. You can find descriptions here for all templates.

  • After that, wait a few minutes and reviews will start appearing as tickets.

  • If you want to stop receiving reviews, just make the customer ticket configuration inactive on the StackTome app.

For video tutorial installation, check here: StackTome Zendesk Support

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