Ada for Chat

Ada is an AI-powered customer service automation platform that helps businesses resolve customer inquiries with less effort, across channels and languages. Founded in 2016 and trusted by hundreds of enterprises worldwide, Ada enables brands to deliver instant, personalized support at scale.

What Ada for Chat Does

Ada for Chat connects your Ada AI Agent to Zendesk Chat, enabling seamless handoffs from automated conversations to human agents. When your AI Agent determines a customer needs human assistance, it transfers the conversation — along with context and customer data — directly to your Zendesk Chat agents, so customers don't have to repeat themselves.

Rather than relying on rigid scripted answers, Ada's AI Agent is powered by the Ada Reasoning Engine™. It draws from your existing support content and business systems to resolve customer questions accurately and safely — without requiring a human.

Key Benefits

• Rapid time to value: Automatically resolve up to 70% of customer service inquiries using existing content

• Seamless handoffs: Transfer conversations to Zendesk Chat agents with full context

• Extensibility: Connect Ada to your tech stack without code to automate actions for customers

• Ease of AI management: Drive continuous improvement with a suite of AI management tools

• Scalability: Launch a single AI Agent across multiple channels and dozens of languages

Data Handling & Privacy

Ada is committed to protecting customer data. Conversation data transferred during handoffs is handled in accordance with Ada's privacy policy. Ada does not sell customer data or expose it to unauthorized third parties. For full details on how Ada collects, processes, and stores data, please review our privacy policy at https://www.ada.cx/privacy and our security practices at https://www.ada.cx/trust.