Leafworks is a Zendesk Premier Partner based in Germany and Switzerland. 30+ people on Zendesk only projects which high expertise in technical topics and also business processes.

We have clients all over the world but most in the DACH area (Germany, Austria and Switzerland). We see ourselves also as Automation & Integration Experts. Very technically skilled and addicted to great CX. We want to improve CX and Customer Service processes everyday to make the world better for customer service agents and also clients of our clients.

How we work

• We are fully focussed on results and solutions

• pragmatic cooperation

• great team

• very skilled in customer service processes and technical

• we deliver real value with own ideas to make you successful

• We speak 🇺🇸 🇩🇪 🇪🇸 🇧🇷 🇫🇷 🇵🇱 🇨🇭

Our services

• Zendesk Implementation

• Zendesk Automation (NLP, ML, Datadips, Parsing, Enrichment, Attachment processing like PDF and images, ..)

• Consulting and best-practises

• Custom Apps

• Custom Integrations (cloud / Api-based services)

• Custom Integrations (on-premise / using custom middle-ware to achieve data delivery)

• Integrations for CRM, ERP, Shop, Backend Systems (i.e. Hubspot, Navision, MS Dynamics CRM, SAP, Magento, ...)

• Custom Middleware development (on-premise data retrieval, transformation, calculation and data based routing for your tickets)

• Custom Guide Themes

• Custom Explore Reports

• Zendesk Sunshine UseCases and development

Please contact us if you need any assistance on getting started with Zendesk or making your customer and agent-experience more effective and professional.

Feel also free to book an appointment with anybody from our side directly here:

• German
• English