Reminders
Set reminders on tickets and control them like tasks with deadlines
About this app
Get reminders for anything on any ticket
Already having processed millions of reminders for customers, this next generation Reminders app takes your agent's productivity to the next level! Reminders are like tasks with a due date and any number of assignees who will be notified when the reminder is due. Even though the Reminders app does not care if a ticket is closed, if it's not, you can make automatic updates to tickets as the reminder nears, now enabling powerful timing workflows in true SweetHawk style.
Features
Set an unlimited number of reminders on a ticket.
Agents can include other team members in each reminder they create
Agents can opt in and out of reminders with a single click
Get popup notifications and/or emails when reminders hit
Check reminders off like checklist items
Agents keep track of their own reminders in the top bar location
Keep track of your entire team's reminders in your account in the nav bar location
Filter reminders by date range, ticket, status, assignee or description
Agents can each choose if they want reminder notifications by email and/or banners
Bundle pricing
Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite.
We take data privacy seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:
- Tasks & Subtickets - task lists and subtickets within Zendesk tickets
- Approve - flexible, auditable approval processes for your Zendesk workflows
- Calendar - link calendar events with Zendesk tickets
Details zur App
Installationsanweisungen
Click Free trial and follow the prompts.
If you do not have a credit card on hand, please use the code NOCC to bypass the credit card requirement. Before your trial ends, either add your credit card within the app or uninstall to end your trial. Invoiced billing is available, please let us know your requirements.
Please contact support@sweethawk.com if you have any feedback on your trial.
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Pläne und Preise
Core
Free 14-day trial, then $2.00 per agent, per month
Create one reminder per ticket
Reminder overview screen for agents and admins
Automatic timezone support
Workflow allowing ticket updates relative to reminder ending
Pro
Free 14-day trial, then $4.00 per agent, per month
Everything in Core, plus:
Unlimited reminders per ticket
Business hours schedules
Advanced timezone control
Create reminders via trigger and webhook
Multiple workflow configurations