Perform ticket approvals the right way

Having already processed over a million ticket approvals, SweetHawk's next-generation approval app now offers even more powerful workflows, including direct integration with Slack, making it easier than ever to manage approvals from where your teams are already working.

With full translations available in Spanish, Portuguese, French, German, Japanese and more, Approve ensures a seamless experience for global teams.

Features

• Approvers don’t need to be agents in Zendesk
  
• Slack integration: receive, approve, or decline requests right where you work if email is just too last century.
• Flexible approval workflows that are simple to set up.

• Visual timelines to see exactly where an approvals is up to (and who is holding it up).

• Approvals can be initiated by agents or automatically via triggers.

• Approvers can be anyone and do not need to be agents in Zendesk Support.

• Approval emails and the approval portal can be custom branded.

• Flexible approval types like multi-step approvals with escalation paths or reminders after set times.

• Approvals can be configured to go to:

  • any users or groups

  • anyone on the ticket such as the requester, the assignee, followers, or even ones specified in ticket fields

  • to people specified in custom fields of related users or organizations on the ticket (eg someone's manager or an organization main contact)

  • it's even possible to follow custom fields of users specified in custom fields, enabling escalation flow that could include sending approvals to a person's manager, the manager's manager, the manager's manager's manager, you get the point :)

• Set approval thresholds to define the minimum number of approvers required until an approval is granted.

• Specify the labels and colors of the 'approve', 'decline' and 'abstain' options.

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

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About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.