Effective ticket management in Zendesk with the Ticket Manager Plus app

The Ticket Manager Plus app is your smart companion for keeping a structured ticket management for the same requesters. Whether you're splitting requesters comments into new tickets or merging several tickets from the same requester into a single view, this app helps you stay organized and efficient, even with high ticket volumes.

🚀 Why Ticket Manager Plus is a game changer

Focused ticket splitting - Create new tickets from individual comments and forward them to relevant teams.

Clean ticket queues - Merge related tickets from the same requester into one to consolidate communication.

Automated data transfer - Key ticket fields are automatically carried over when new tickets are created.

💡Want to consolidate conversations and keep your ticket queue clean? Try the Ticket Manager Plus app today!

Take control of your tickets directly in Zendesk

Ticket Manager Plus integrates seamlessly with your Zendesk workspace, making it easier than ever to manage ticket threads, delegate work, and maintain visibility across requests.

Core Features

• View ticket comments in organized tabs

  • Unsolved - Shows all active comments from the requester.
  • Solved - Displays all resolved tickets for the requester.
  • Split Tab - A combined view where you can create new tickets from specific comments.
• Create new tickets from public comments

  • Clone - Creates a new ticket using the original comment as-is.
  • New Split - Allows you to edit the message, apply macros, or customize before sending.
• Merge tickets into main ticket

  • The requester's comment will be added as an internal note in the main ticket.

  • Merged tickets are automatically marked as Solved to keep your queue clean.

• Automatic transfer of ticket fields - When using Clone or New Split, the app automatically transfers key ticket details such as:

  • Tags

  • Order numbers

  • Any custom or pre-filled fields

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.