Monema Phone System
Integration with Monema phone systems
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Monema Communications SL
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing.
This connector allows you to integrate your Monema phone system with Zendesk.
The features this connector enables are these:
Popup for incoming calls showing the name of the caller. You can view last tickets from the caller, their profile or create a new ticket.
Call recordings are shown with tickets.
You can call a user clicking on their profile.
To use app you need a Fonema account. If you want to try it you can request a free 30 day demo.
Installationsanweisungen
To configure the app, access your Monema Control Panel and in Settings / Integrations / Zendesk you will have the information requested when installing.
You can view full installation details here.
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