Read Receipts for Zendesk
Add Read Receipts and Email Tracking to Zendesk in Seconds.
6 reviews
Installationen
234
Kompatibel mit
Support
Entwickler:in
Infigos LLC
Supercharge Zendesk With Email Tracking & Read Receipts
Read Receipts for Zendesk brings seamless email tracking and read receipt functionality to Zendesk, empowering support teams with real-time visibility into customer engagement. Instantly know when your message was opened, which comment was read, and what actions your customers took — all from inside Zendesk.
Why Choose Read Receipts for Zendesk ?
- Faster Resolutions, Higher NPS: Reduce resolution times and boost CSAT by tracking engagement.
- Real-Time Analytics: Analyze customer engagement by agent, group, or automation — make smarter staffing and workflow decisions.
- Automated Follow-Ups: Set up automatic follow-ups or notifications for unread tickets to improve resolution efficiency and boost sales.
- Flexible Billing: Pay only for agents who need it or for every agent in your orgninization — ideal for teams like VIP Support, Sales,or Renewals.
Powerful Features
- Enhanced Visibility: Instantly know when customers read your messages — improve accountability and follow-up timing
- Link Tracking: Monitor the performance of the links sent in your emails. Receive detailed insights on whether they were opened and when, helping you refine your communication strategies.
- Metadata: Troubleshoot issues more efficiently with access to metadata like the browser type and operating system used by the recipient.
- IP Blacklisting : Avoid false positives with built-in IP blacklisting to securely collaborate with external agents at client sites.
- Regulatory Compliance : Our tools are designed to support your GDPR & CCPA compliance efforts without storing any end-user customer data.
- Flexible Configuration : Maintain brand consistency by customizing the read receipt sender (e.g., readreceipt@yourcompany.com). Choose how receipts appear in Zendesk—either as private comments or stored as custom ticket attributes.
Join our trusted community
Read Receipts & Email Tracking was crafted to extend Zendesk’s capabilities, trusted daily by over 1,000 companies and 100,000+ agents worldwide.
Get Started Today!
Ready to revolutionize your customer support? Install now and elevate your Zendesk with Read Receipts.
Installationsanweisungen
- Click Install to begin setup
You’ll be redirected to your Zendesk Admin Center (ensure you have admin rights).
- During installation, you’ll be asked to configure access (you can apply role or group restrictions to limit usage to specific agents).
Once the app is installed in your account, click on the "Read Receipts" app icon in the left-hand of your navigation panel.
- In the app, scroll down to access configuration settings and click on the button "Update API Token" to add your API Key. Alternatively, you can directly activate your API key on our website by clicking this link.
If you don't have an API Key, you can create a new one by following these instructions.
If you have any questions or suggestions, feel free to reach out to us at support@myreadreceipts.com or visit our Help Center for guides and FAQs.
To help us assist you faster, please include the app name (Read Receipts for Zendesk) and your Zendesk subdomain name in your message.
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