Related Tickets by Custom Field
Show a list of tickets with the same Custom Field value as current ticket
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Alex Rojo
A Zendesk app that shows a list of tickets that have the same Custom Field(s) value(s) as the current ticket being viewed. Custom Field(s) to be used are configuration parameters of the app.
Installationsanweisungen
Get custom_field id you want to use as reference from Settings -> Ticket Fields and introduce it at app configuration form. You can also use the word 'requester' as 'id' if you want to get tickets submitted by the same person.
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