Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

The RingCX for Zendesk app provides seamless integration between Zendesk and your RingCX contact center to provide a single pane of glass agent experience.

It offers the following features:

Omnichannel customer engagement

• Handle inbound voice calls, live chat interactions, and more directly from your account within Zendesk.

• Give your agents a complete view of the customer journey so they can serve customers better.

Tight integration with your Zendesk CRM data

• Quickly identify customers for personalized experiences.

• Easily create new tickets or update existing ones for faster after-contact work.

Easy to deploy and use

• Prebuilt integration to deploy in hours, not weeks.

• Use you browser on any platform (Windows®, Mac®), no software installation is needed.

Please refer to Overview of the RingCX for Zendesk integration for more features