ChannelReply

Tired of supporting e-commerce channels separately? ChannelReply integrates Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg & WooCommerce messaging into Zendesk. Never lose a customer in the shuffle again!

Start a free 14-day trial at https://channelreply.threecolts.com/sign-up

Answer Messages from Amazon, eBay, Shopify, Walmart & More

ChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations, clears clutter, and delivers your messages reliably.

• Reply directly to Amazon, eBay, Walmart & Newegg customers by API, with your messages counting toward all SLAs

• Respond to Back Market tickets to contact the agent who’s supporting your customer

• Answer Shopify, WooCommerce and Etsy messages by email, or hit “Reply on Etsy” in the ChannelReply app to jump into the Etsy conversation

Get All the Data You Need

The ChannelReply app shows all your crucial buyer and order data beside each ticket, including:

Buyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Etsy Tracking Number – Shopify Shipping Fee – Walmart Fulfillment Option – Back Market Payment Method – Newegg Item Number – WooCommerce Order Key – Much More!

Take Action Inside Zendesk

Use the ChannelReply app to perform actions without leaving Zendesk. Here are just a few options:

• Trigger Amazon’s “Mark as ‘No response needed’ ” and “Request a Review” buttons

• Tackle eBay Resolution Center cases

• Complete Etsy orders by uploading shipping info

• Handle eBay, Shopify, Walmart, Back Market, Newegg and WooCommerce cancellations

• Refund orders from eBay, Shopify, Walmart, Back Market or WooCommerce

See All Your Notifications

We're happy to help you get all your important system notifications from all your seller accounts. Never miss a new order, return, A-to-z claim, cancellation or escalation. Please note that notification types available vary by marketplace.

Type No Evil

Send replies without breaking any rules. Set rules to remove specific text like links, contact info and promotions from your replies. Plus, build replacement signatures for each marketplace account.

Empower Your Team

Harness the awesome power of Zendesk macros and business rules!

• Create personalized autoreplies for Amazon, Etsy, Walmart etc.

• Add placeholders for order info to Zendesk macros

• Assign buyer questions to the right customer service agent

• Set priority levels for marketplace messages

• Invent powerful, time-saving workflows unique to your business

Get Started

Make multichannel support pain-free. Start your free trial at https://www.channelreply.threecolts.com/sign-up, or visit https://www.channelreply.com/ to learn more.

Learn how we handle your data in our privacy policy.