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Nectar Desk

Nectar Desk is a Cloud Call Center Solution and Interactive Phone System

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Nectar Desk

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Nectar Desk is the Interactive Phone System and Call Center Software solution allowing SMEs to set their phone operations within 5 minutes with advanced functionality including: Autodialer, IVR, ACD, Real Time Advanced Call Analytics and a Rest Api.

Nectar Desk's Zendesk integration lets you automatically Create Zendesk tickets based on Call Activity

Call Activity includes:
- Voicemails Received
- Missed Calls
- Completed Inbound Calls
- Completed Outbound Calls

Completed Calls and Voicemail tickets will include Direct link to the recordings

If you have any inquiries about Zendesk Integration with Nectar Desk please email to zendesk@nectardesk.com

Installationsanweisungen

  1. Make sure you have an active Nectar Desk and Zendesk account

  2. Locate your Zendesk API Token for authorization purposes

  3. Log into Nectar Desk Interface and go to Integrations section

  4. Activate Zendesk Integration, enter you Zendesk URL and API Token

  5. Select Call Activity you would like to log as a Zendesk ticket and click on Save button

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