Systran Translation for Support

Summary

• Enable your agents to communicate instantly in multiple languages, with no changes to their workflow. SYSTRAN Translation for Support allows your team to read incoming messages from customers around the world instantly.

• Support and communicate with customers in their own language using automatic, AI-based neural machine translation, enhancing native-language agents’ ability to support text-based ticket communications.

• Customize multilingual communications using SYSTRAN’s custom linguistic profiles, which provide in-domain translations for specific industries and allow custom terminology to reflect the customer’s voice.

• Communicate with customers in real time in their own language while extending the reach of your native-language agents.

##### Key features

• Automatic detection of agent’s language.

• Automatically add translations to tickets when the ticket assigned to the agent is opened.

• Ticket subject and comments is translated into agent’s language and displayed side by side with the original content.

• Automatically detect customer language - Agents can write comments in their own language and translate their comment into the customer’s language.

• Agents can change the translation language to a specific language. When the agent language is changed, the ticket subject and all comments are translated into the new selected language.

##### Privacy & Data Processing

SYSYRAN prioritizes the confidentiality and security of your customer support data. In compliance with the Zendesk Developer Terms, this integration follows a strict Privacy by Design approach to ensure that your data remains protected at all times.

• Data Access & Scope: The application accesses ticket subjects and comment text only when a user explicitly requests a translation within the Zendesk interface. Limited technical metadata is used solely to maintain secure communication between Zendesk and the SYSTRAN Translate engine.

• Purpose-Bound Processing: All data is processed exclusively to deliver high-quality machine translation. Text is handled in real time and is not stored after the translation response is returned.

• No AI Training: our proprietary data is never used to train SYSTRAN’s public or shared machine translation models, nor is it shared with third-party AI providers.

• Infrastructure & Compliance: All data in transit is secured using industry-standard TLS 1.2+ encryption. Processing is performed within secure, enterprise-grade infrastructure aligned with GDPR and international data protection standards. SYSTRAN also follows ISO 27001-certified security practices and supports flexible deployment models, including on-premise and private cloud environments, ensuring full control over sensitive data.

• Privacy Links: For further details, see our Privacy Policy and Terms of Service