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Reddit by Appdash

Track Reddit posts by keyword and reply directly from Zendesk tickets.

1 reviews

Installationen

5+

Kompatibel mit

Support

Entwickler:in

Konstantin Bagaev

About this app

Stay on top of Reddit conversations that matter — directly from Zendesk

Our app seamlessly connects your Zendesk workspace with Reddit, allowing your team to monitor and engage with Reddit discussions in real time. Simply choose the subreddits and keywords you want to track — whether it's your brand name, product mentions, competitors, or industry topics — and we’ll automatically create Zendesk tickets for every new Reddit post that matches your criteria.

Each Reddit post appears as a ticket, where your team can view the content and reply directly from Zendesk. This enables you to respond quickly to customer feedback, questions, and trending conversations without ever leaving your support environment.

Key features

  • Monitor any public subreddit and track specific keywords
  • Automatically create Zendesk tickets for matching Reddit posts
  • View post content and context directly in the ticket
  • Reply to Reddit posts without switching platforms
  • Stay proactive and engage with your community at the source

Take control of your brand's presence on Reddit and never miss an opportunity to connect.

Details zur App

Installationsanweisungen

Installation Instructions

  1. Install the app from the Zendesk Marketplace.

  2. Open any Zendesk ticket to access the app panel on the right side of the screen.

  3. Click the registration link in the app to sign up at dashboard.appdash.io.

  4. After registration, click the "Authorize Zendesk" button in the dashboard to connect your Zendesk account.

    • This will initiate Zendesk's Global OAuth flow.
    • Follow the prompts to review and grant access to the AppDash app.

  5. Once Zendesk is connected, configure your Reddit integration:

    • Choose the subreddits and keywords you want to monitor.

    • All new Reddit posts that match your settings will automatically appear in Zendesk as tickets.

You're all set! You can now view and reply to Reddit posts directly from Zendesk.

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