HubSpot Email Campaign Activity

Get full visibility into your customers’ HubSpot email campaign activity – right inside Zendesk.

The HubSpot Email Campaign Activity app empowers your support team with critical marketing context, so they can handle tickets faster and more effectively. By surfacing a Zendesk ticket requester’s HubSpot email campaign history, agents can instantly understand what marketing communications the customer has received — without leaving Zendesk.

🔍 Key Features

• View email campaigns sent to the ticket requester directly in the Zendesk sidebar
  
• See campaign details including:

  • Campaign name
    
  • Send date
    
• Track recipient-level events, such as:

  • Sent
    
  • Opened
    
  • Clicked
    
  • Bounced
    
  • Delivered
    
  • Deferred
    
  • Dropped
    
  • Processed
    
  • Spam Report
    
  • Suppression
    
  • Status Changed
    

🛠️ Why Use This App?

By having campaign activity readily available in Zendesk:

• Agents can quickly identify if a support issue is tied to a recent campaign
  
• You reduce time spent switching between Zendesk and HubSpot
  
• You improve context-driven support and strengthen customer trust
  
• No more guessing if someone received a campaign — your agents will know.