Stop guessing what your Zendesk triggers are doing!

If you've ever had to fix a Zendesk trigger you didn't build... you know the pain. You open a trigger, and see it tags some tickets. Why? No idea. Which other triggers depend on it? No clue. Does anything break if you change it? No way to tell.

Ever looked at a Zendesk trigger and thought, "I don't know what the *** I'm looking at?*"

When you're trying to figure out what that trigger from three years ago does, or if you're covering for another admin while they're on vacation, it's hard to know what's going on.

Who is this for

• Zendesk Admins managing complex or inherited setups

• Support Ops leaders who care about change management

• Anyone who's ever asked: "Why didn't this trigger fire?" or "What does this trigger actually do?"

Introducing Trigger Analyzer

Trigger Analyzer 2025 gives you full visibility into your trigger logic, dependencies, and what might happen if you change it. Whether you're building something new, debugging something broken, or trying to understand what's going on, Trigger Analyzer helps you do it without fear.

What can you do in the Trigger Analyzer?

1. Understand what a trigger does and how to change it: You'll finally be able to understand why it was added and what depends on it.

2. Need to make changes to a trigger that was built years ago? No worries, the "What-If" Analysis will show you exactly what will happen if you make any change to your triggers.

3. See trigger dependencies - Know exactly which other triggers depend on a specific trigger: If a tag is added, you can see what other triggers are being activated by it and what they do.

4. Simulate changes before they go live: Thinking about editing or deleting a trigger? The app tells you what will break, and what else will be affected, before you make the change.

5. Find out why a trigger didn't fire: Enter a ticket ID and see why a trigger didn't run. Wrong condition? Blocked by another trigger? You'll see it.

6. Export everything: Generate a CSV file of your entire trigger system.

Trusted by great teams

Trigger Analyzer is a tool by AdelanteCX, a Premier Zendesk partner. We create effective, secure and enterprise ready apps that leading support teams use.

Trigger Analyzer is a secure Zendesk app

FAQ:

Does this app make any changes to my Zendesk instance?Nope. It's a read-only tool. It pulls your configuration and lets you explore it safely, without the risk of changing live triggers.

Can I search for a specific ticket and see what happened with triggers?Yes! You can search by ticket ID to see which triggers fired, which didn't, and why.

Is there a limit on how many triggers the app can handle?The Ticket Trigger Analyzer Enterprise version can handle an unlimited number of triggers. The Free version is a good fit for accounts with less than 200 triggers.

Can you sign an NDA or DPA?Absolutely! Adelante regularly works with enterprise customers, and we're happy to sign any necessary documents (NDA, DPA, etc.) when you join our Enterprise plan.

How do you keep our data secure?

Data security is top of mind for us. Here's how the Thank You app keeps your data secure:

1. ✅ HIPAA and GDPR compliant.

2. ✅ ISO27001, SOC2 Type II Certified.

3. ✅ Hosted on Zendesk for unmatched reliability

4. ✅ Zero long-term storage: Data is processed in real time and immediately deleted.

5. ✅ EU data residency options available to meet your compliance requirements.

6. For any security concerns or to request an NDA or Enterprise security details, please contact us at help@getadelante.com.

How long does it take to set up?Less than 30 seconds. Install it from the Zendesk Marketplace and you're ready to analyze your triggers.

Want to learn more?

Schedule a call with us here: https://cal.com/tamirbashkin/intro-call

Ready to finally understand your triggers logic and change them with confidence?

Sign up for the free trial now, or skip the trial with a 30-day money-back guarantee!