Stop copy-pasting HR data into Zendesk.

You’re supporting employees, but vital BambooHR details live in another tab—making agents hunt for context or manually update user fields. Result? Slow time to response, delayed resolutions and messy data.

🚀 BambooHR Data Sync for Zendesk puts your HR system on autopilot:

** bi-directional Data Sync**

• Auto-populate Zendesk user & ticket fields with BambooHR attributes (team, manager, start date, PTO balance, etc.).
• Trigger-ready: use those fields in native Zendesk triggers, automations, SLAs & views right out of the box.
• Delta sync every 5 min (change-only), so agents always act on fresh info.

Core features

1. Instant Employee Sidebar – see full BambooHR profile without leaving the ticket.
2. One-click HR Actions – update records or add notes straight from Zendesk.
3. Custom Field Mapping – choose which BambooHR fields flow into which Zendesk fields/tags.
4. Secure & compliant – SOC 2 compliant, encrypted in transit & at rest.

Who benefits?

• HR & IT service desks needing employee context inside every ticket.
• Ops teams that automate onboarding/off-boarding workflows.
• Any org tired of manual data entry between tools.

Trusted by modern HROps teams

Setup in < 5 minutes

1. Install from the Zendesk Marketplace.

2. Authenticate BambooHR (with API key).

3. Refresh the ticket sidebar—data appears instantly.

FAQ

Does this overwrite existing Zendesk data?
No—choose per field whether to create, overwrite, or append.

Can I trigger off custom BambooHR fields?
Yes, any field that reaches Zendesk becomes active in triggers.

Ready to power up Zendesk with live HR data?

Install BambooHR Data Sync for Zendesk today and automate away manual look-ups.