Studio by Knots
Easy integration and workflow automation for the modern enterprise
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Installationen
81
Kompatibel mit
Support
Entwickler:in
Knots
Comprehensive System Integration
Knots Studio is engineered to provide robust integration capabilities,seamlessly connecting Zendesk with various systems. This includes CRM platforms,ERP systems, e-commerce sites, and other business-critical applications. Byenabling a two-way flow of data and actions, Knots Studio ensures that allsystems are in sync, providing up-to-date information across all platforms.
Intelligent Automation for Workflow Management
Specializing in workflow automation, Knots Studio streamlines complex businessprocesses. From automated ticket handling and customer support workflows toadvanced data processing and task management, Knots Studio reduces manualefforts and enhances operational efficiency.
Knots Studio is designed to automate routine tasks, such as verifying customerinformation, updating order statuses, and managing customer interactions. Thisreduces the need for manual intervention, allowing teams to focus on strategicactivities.
Customizable Workflows for Various Use Cases
Knots Studio offers unparalleled customization for optimizing a diverse range ofadvanced Zendesk workflows tailored to meet the unique needs of anyorganization. Here are just a few illustrations of its adaptable functionality:
- Order Management: Automate the verification of order IDs against customeremails and integrate real-time status updates from logistics to customersupport.
- Data Synchronization: Sync information between Zendesk ticket fields andbackend systems, ensuring accuracy and efficiency in customer support andinternal operations.
- Sales and Marketing Enablement: Leverage data from abandoned carts tocreate proactive customer engagement opportunities, integrating withZendesk Talk for immediate follow-up.
- Scalable and Secure: Designed for enterprises of all sizes, Knots Studiooffers sc lability to handle growing data volumes and complexity. Ourcommitment to security ensures that your data is always protected, meetingthe highest industry standards.
- Streamlined User Experience: Knots Studio offers a user-friendly interface,making it easy for team members to create and manage workflows without extensivetechnical knowledge, yet robust enough for advanced users to customize deeply.
Knots Studio is not just a software solution; it's a strategic asset forautomating and optimizing customer service and internal processes. It's theideal tool for those looking to elevate their Zendesk experience and drivebusiness efficiency.
Main Benefits of Using the Knots Studio App for Zendesk
- Quick Setup: It only takes 2 minutes to start with the Knots studio.
- Reduce Labor costs: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.
- Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
- Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.
About Knots
We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:
Ticket Parser
OCR for PDF and Scanned Documents
Shopify Data Sync
API connections
Ticket Exporter & Archive
Ticket Classification
Sentiment Analysis
Ticket Language Detection
Merge Duplicate Tickets
Change Ticket Requester
Contact
For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io
Installationsanweisungen
Install the app
Click 'Install'.
Select the Zendesk instance where you want to install the application.
Follow the redirection to your Zendesk admin area. Make sure you have admin rights.
By default, the app is named "Studio by Knots", but you can rename it. Decide if you want to enable role or group restrictions.
Finally, click 'Install' again.
Access the app
Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.
Locate the Studio by Knots icon to the left after the Settings icon.Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.
Create an account
In the app, press on Login button.
Create a new account or, if you are already a knots customer, select Login.
If you have any questions or suggestions regarding this application, please visit our FAQ or contact us at zendesk@knots.io.
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