Enrich Tickets with Real-Time Data via API in Zendesk Automatically

The Knots API Data Sync for Zendesk works without any manual work or agent interaction. It automatically fetches crucial information from other systems and auto-fills the most essential ticket fields. It also updates your backend based on Zendesk ticket data.

Enhance Your Customer Support: Universal API Integration for Zendesk

This process happens without the need to open the ticket.

• Automatically Retrieve Data from Any System: Effortlessly access customer details, order statuses, and product information from any ERP, CRM, or system with a public API directly within Zendesk. Enjoy the convenience of auto-filling ticket fields with the most relevant and up-to-date information.
• Seamless Data Update Across Platforms: Directly update customer and order information in your backend system from your Zendesk tickets, ensuring consistent and accurate data across all platforms.
• Real-Time Synchronization and Ticket Enrichment: Automatically generate or update Zendesk tickets in response to specific triggers and events across various systems, such as changes in order status or new customer registrations.
• Intelligent Ticket Tagging and Routing: Implement smart rules to tag and route tickets based on specific criteria, such as revenue thresholds or customer requests, ensuring efficient and prioritized ticket handling.

API Data Sync: Streamlining Customer Support Across Industries

• Enhanced Ticket Information: Select specific data types for synchronization, such as order details, subscription number, license plate, or customer history, customizing the sync to your business needs.
• Industry-Agnostic Solution: Our API Data Sync is designed to be universally applicable, seamlessly serving various industries, from e-commerce and subscription services to gambling and manufacturing.
• Automated Responses: Fetch critical information like delivery details automatically, enabling quick, accurate responses to customer inquiries.
• Workflow Efficiency: Combine with Ticket Parser to auto-fill ticket fields with relevant data, reducing manual tasks and enhancing support efficiency.
• Zendesk Integration: The integration works with all REST APIs. For example, with the following systems:

  • Salesforce

  • Pipedrive

  • SAP

  • Microsoft Dynamics

  • Azure

  • Shopify

  • Sunshine Data

  • Intercom

  • Freshdesk

  • Shopware

  • Many more

Main Benefits of Using the API Data Sync App for Zendesk

1. Quick Setup: it only takes 2 minutes to start with the API Data Sync.
2. Reduce Labor costs and turnover: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.
3. Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
4. Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team and we’ll schedule a time to help you. Free of charge.

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

• Ticket Parser

• OCR for PDF and Scanned Documents

• Shopify Data Sync

• API connections

• Ticket Exporter & Archive

• Ticket Classification

• Sentiment Analysis

• Ticket Language Detection

• Merge Duplicate Tickets

• Change Ticket Requester

• And more Zendesk Automation

Contact

For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io