If you post product descriptions or tutorials on YouTube, you know that comments often contain valuable customer feedback.This app helps you bring that feedback into your regular customer-service workflow.

Features

• Collect customer feedback from your YouTube video content

• Route feedback to the appropriate support or marketing teams so they can categorise it, respond, or escalate if needed

• Build analytical dashboards that include YouTube comment data using Zendesk Analytics

How it works

The app scans your channels for new video comments regularly. If a customer posts a new comment, the app will create a new ticket in Zendesk. Then, your agents can label this ticket, route it, and reply to the customer via Zendesk.

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers video comments between YouTube and Zendesk; no other Zendesk data accessed.

• Data stored: YouTube user identifiers (username, ID, avatar) and messages.

• Retention: messages 30 days.

• Secure backend processing; access restricted to required integration permissions.

Privacy policy