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AI Thank You Autosolve
Auto-close thank you replies with AI
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Support
Entwickler:in
Knots
AI Thank You Autosolve
When thank you replies create more work
A solved ticket should remain solved, but even a simple thank you reply reopens the case. These reopened tickets create extra work for agents, clutter queues, and distort SLA reporting. Basic triggers or keyword rules can't reliably automate this process; they risk closing real requests or miss thank you replies in other languages.
AI Thank You Autosolve: keep queues clean and reporting accurate
AI Thank You Autosolve from Knots spots when a ticket is reopened with nothing more than a thank you. Using advanced AI technology, it understands the context in every supported language and auto-solves tickets that no longer require action. However, if there is any sign of a new request, the ticket stays open! You can also enable an optional AI-generated auto reply,meaning customers receive a polite acknowledgement without creating extra work for your team. With this automation, reopened tickets are auto closed before they affect your SLAs or cause breaches.
Key features
- Accurate ticket detection: Context-aware AI distinguishes thank you replies from real customer requests, avoiding false closures caused by simple keyword triggers.
- Global language coverage: Works across all supported languages with AI-powered detection, supporting international teams without manual rules.
- Protect SLA metrics: Prevent thank you replies from inflating response times or causing SLA breaches, keeping dashboards clean and reliable.
- Full transparency: Auto-closed tickets are tagged as
thank_you, making it easy to filter, audit, and track results. - Optional AI responses: Send a friendly AI-crafted reply before closing, balancing customer acknowledgment with efficiency.
Why use AI Thank You Autosolve?
- Save agent time: Eliminate repetitive manual work so agents can focus on meaningful support tasks.
- Maintain SLA accuracy: Stop unnecessary reopenings from skewing metrics, ensuring reports reflect true performance.
- Focus on real issues: Free agents to handle complex tickets that require attention instead of thank you noise.
- Improve customer experience: Customers feel acknowledged with an optional AI-generated closing response.
- Simple setup: Install in minutes with no triggers or webhooks required — it just works.
How it works
Install in just a few clicks.
Connect it to your Zendesk instance and optionally select your preferred AI model.
Thank you replies auto close, while real requests stay open.
Please note: This automation is delivered as a Knots Flow workflow template. This means you get the flexibility of workflows with the simplicity of installing an app – so you can as well think of it as our Thank you App.
FAQ
Does this automation support multiple languages?Yes! AI Thank You Autosolve works with all languages supported by our AI models.
Can tickets be closed that need action?No. If the AI detects any sign of a new request, the ticket stays open.
Can I see which tickets were auto closed?Yes, all auto-closed tickets are tagged with thank_you so you can filter and report on them easily.
Do customers still get acknowledged?If you enable the optional AI response, a polite thank you reply will be sent before the ticket is closed, keeping customers satisfied.
Is there a free trial?Yes, every Knots app comes with a 14-day free trial to test risk-free.
Is my data secure?
Yes. No data is stored or used for training, ensuring compliance with GDPR and privacy standards.
Ready to prevent reopened tickets and protect your SLAs?
Start your free trial and stop thank you replies from reopening tickets today. See how AI Thank You Autosolve saves time, improves reporting, and boosts your team's productivity.
Discover more Zendesk apps for automation, data handling & AI by Knots.
Installationsanweisungen
Install the app
Click 'Install'.
Select the Zendesk instance where you want to install the application.
Follow the redirection to your Zendesk admin area. Make sure you have admin rights.
By default, the app is named "Thank you", but you can rename it. Decide if you want to enable role or group restrictions.
Finally, click 'Install' again.
Access the app
Go to your agent workspace: Click the four-square icon in the top right corner, then select Support.
- Locate the Export Tickets as PDF icon to the left after the Settings icon.
Note: If you have many applications installed, it may be hidden under the three dots in the lower left corner of your screen. Click the three dots to continue.
Create an account
In the app, press on Login button.
Create a new account or, if you are already a knots customer, select Login.
If you have any questions or suggestions regarding this application, please visit our FAQ or contact us at zendesk@knots.io.
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