Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Bring the power of ipSCAPE into your Zendesk environment

ipSCAPE is an Australian enterprise-grade Cloud Contact Centre solution. Our Software as a Service is developed to be scalable, easy to use, enabling you and your team to develop a legendary customer experience strategy.

Some of our key features

• Inbound calls, advanced IVR and queuing strategy
• Outbound dialler (manual, preview, predictive)
• Scripting engine
• Email and chat channels
• Call recordings and agent monitoring
• Quality module
• Speech analytics
• Open APIs
• Business Intelligence and live reporting

The ipSCAPE Contact Centre adaptor for Zendesk will enable:

• Identification of incoming phone numbers (screen pop)
• Searching and opening of existing records on phone matching
• Advanced field mapping for creating and updating records (call recordings, call duration, call transcript…)
• IVR mapping with conditional labelling for astonishing visual cues

For any further enquiries or a demo request, please get in touch with us at https://www.ipscape.com.au/contact.