The Zendesk app integration is available in the Hootsuite dashboard. In order to use the app integration, you must first have a Hootsuite account. If you have an account, or after you create an account, login to the Hootsuite dashboard and follow the steps below:

Select "App Directory" from the launch bar on the left-hand side of the Hootsuite dashboard
Search for the Zendesk app integration listing and select "Install"
Select whether you want the new Zendesk stream to appear: in a new Hootsuite tab or an existing tab
Select "Finish" in the popup window

You should now see the new Zendesk stream appear. Click on the "Connect to Zendesk" button to configure your Zendesk account.

To create a Zendesk ticket or a Zendesk Twitter ticket, click the ellipsis menu and "Send to Zendesk." The first time you select this, you will need to configure what Zendesk account you wish to use. Once logged in, click Settings > Twicket to configure the Twickets Setting.

If you already have a Hootsuite account, you can simply click the following link to install the app directly in your HootSuite dashboard: http://hootsuite.com/dashboard#/app-details?id=1160

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