Available to all customers on a Zendesk Suite plan - Learn more at https://www.zendesk.com/pricing

Zendesk for Contact Center transforms your contact center into a seamless, AI-powered voice solution, ensuring clearer conversations, smarter workflows, and more productive agents. By integrating Amazon Connect’s enterprise-grade voice technology, Zendesk for Contact Center enhances customer engagement, reduces operational complexity, and scales effortlessly to meet evolving business needs.

$50 per seat per month: A straightforward, all-inclusive rate that covers everything you need to run an exceptional voice solution.

What’s Included:

• Full access to all Zendesk for Contact Center features—no hidden tiers or limitations.

• AI-powered tools like real-time transcription and sentiment analysis.

• Inbound/outbound calling support, proactive engagement tools, self-service options, and privacy controls.

• Ongoing expert support from Zendesk to ensure your success.

• AWS telephony costs, services and optional fees for large language models (LLMs) used in the platform are not included in this rate.

Crystal-Clear Conversations with Enterprise-Grade Voice Quality

Deliver high-definition voice clarity for seamless, professional customer interactions. With noise reduction, real-time quality monitoring, and dynamic call adjustments, every conversation is sharp, uninterrupted, and frustration-free.

AI-Powered Voice Automation & Smart Call Routing

Automate call handling with AI-driven workflows that reduce wait times, improve call resolution, and optimize agent performance. With features like predictive dialing, intelligent call routing, and next-best-action suggestions, Zendesk for Contact Center ensures every call is efficient and effective.

Proactive and Reactive Customer Engagement

Manage both inbound and outbound voice interactions in one place. Zendesk for Contact Center allows you to respond instantly to customer calls while proactively reaching out to deliver timely updates, appointment reminders, or follow-ups—ensuring a seamless, customer-first experience.

Seamless Integration with Zendesk & Amazon Connect

Zendesk for Contact Center is built specifically for Zendesk, providing native integration that minimizes disruption and simplifies your workflow. Powered by Amazon Connect, it ensures enterprise-grade reliability, security, and scalability—giving you the best of Zendesk’s digital CX with the full power of voice.

Advanced Analytics & Real-Time Insights

Get deep visibility into every customer interaction with real-time dashboards, sentiment analysis, and predictive call insights. Zendesk for Contact Center helps you track performance, understand customer needs, and optimize service strategies—all within Zendesk.

Security, Compliance & Privacy Built for Enterprise

Zendesk for Contact Center ensures all voice interactions meet the highest security and compliance standards, with end-to-end encryption, GDPR and SOC2 compliance, and pause/resume recording controls—protecting sensitive conversations without compromising service quality.

Get Started Today

Visit https://www.zendesk.com/service/contact-center to learn more or book a demo