Surveypal

Palo Alto, United States

Surveypal is an experience management platform that seamlessly integrates with your Zendesk products and enables you to monitor, measure, and improve the customer experience.

Listen to your customers on any channel

Connect Surveypal with Zendesk and introduce the customer's voice in all your Zendesk products. Gain customer feedback insights and deliver the support experience your customers expect.

Zendesk Support:

  • Automatically trigger surveys from Zendesk Support and access real-time feedback. data in your user, ticket, or satisfaction fields
  • Measure the CX metrics and KPIs such as CSAT, NPS, or CES

Zendesk Chat:

  • Pinpoint your customers' needs before even connecting with them with pre-chat surveys
  • Track and measure the experience during the interaction with post-chat surveys

Zendesk Talk:

  • Dispatch SMS customer experience surveys
  • Monitor the performance of your call center

Zendesk Guide:

  • Embed surveys in your help center articles
  • Enhance and enrich your knoweldge base content based on customer feedback

Surveypal is GDPR compliant and we can help you build feedback processes tailored to the needs of your business and customers.

Regions

Global

Apps we've built

Bewertungen

If you like what you see, talk to Surveypal about your project. Get in touch