Synergy Enterprise Solutions is a leader in AI-powered service transformation, helping enterprises and government agencies elevate customer and employee experiences.
With over 25 years of experience and more than 1,000 successful projects, we’re a trusted partner designing and delivering solutions across customer experience (CX), employee experience (EX), and IT and enterprise service management (ITSM and ESM).
We use AI and automation to create more meaningful and personalised interactions, while lifting performance at every touchpoint.
Our focus is on enhancing how people work — increasing productivity, deepening human connection, and driving continuous improvement across the service ecosystem. This helps clients stay ahead of change, deliver greater value, and provide higher-quality experiences that evolve with user needs.
As a Zendesk Premium Partner and approved Pae Hokohoko supplier, we deliver end-to-end support that helps clients continuously innovate and stay ahead of change with confidence.
Through strong partnerships with global technology leaders, we provide access to world-class platforms and tools. Paired with deep industry insight and a hands-on delivery approach, every solution is innovative, practical, and aligned to real business and service priorities.
Our experience spans industries including financial services, utilities, healthcare, retail, emergency services, and government agencies. Whether replacing legacy systems or driving AI-led transformation, we help streamline operations, strengthen performance, and create better experiences every day.
With teams in Australia, New Zealand, and Asia, we support clients across ANZ with local knowledge, proven delivery capability, and a long-term commitment to partnership.
Ready to transform your CX and EX? Get in touch to learn how we can help your organisation build better experiences for everyone.
Customer Testimonials "The Synergy team were instrumental in delivering an intelligent bespoke CX solution that has helped us achieve a ‘next level’ customer roadside assistance experience. Now Digicall Assist is uniquely placed in the industry to deliver innovative brand differentiation for our clients based on their individual needs. It has been a game changer." Michael Curtin, CEO, Digicall Assist.**
"I feel the team at Synergy genuinely understood and supported our journey and what we wanted to achieve. They were responsive and proactive, making sure we always knew what was happening. It’s been an amazing experience — even within a really tight deadline — and now we have a great ongoing partnership." Ton Nguyen, IT Service Manager, Maurice Blackburn.
"Before going live, the Synergy team did a lot of work guiding us on ITIL best practice, categories of requests, and SLA management. They had a lot of it in place before we even deployed the system and started to customise it, so that helped. With Synergy, there was a drive to move quickly and implement with ease." Peter Darlington, Digital Business Services, Tasman District Council.
"It’s difficult to quantify a service team’s work without a good ticketing system that shows performance improvements. Organisations get value for money when they invest in the right tools and engage local experts like Synergy Enterprise Solutions. " Andy Thompson, Digital Solutions Lead, Selwyn District Council.
