Elevate Your Zendesk Admin Experience: Reduce Risks and Boost Efficiency

Version 1.2.0 Our biggest update to date, bringing significant enhancements and new features. Change log

No more uncertainties when making changes in your live Zendesk environment. With eZDesk Super Admin Tools, you can preview adjustments and assess their impact seamlessly, ensuring no disruptions occur.

Advanced Features for Enhanced Control

Our ticket sidebar app revolutionizes the Zendesk Admin experience, allowing you to preview and understand the impact of business rule changes on tickets without saving them:

Ticket Changes: Gain insights into every modification. View a summary of your ticket adjustments, see prior values, and as an Admin, edit a ticket’s tags—even if tag editing is restricted on your platform.
Test Business Rules: Virtually evaluate triggers and see their potential changes without saving the ticket. Dive into Metrics for an in-depth look at trigger actions or review the “Changes Applied If Ticket Saved” section for a complete breakdown. Flexibly set the submitter’s user type, ticket status, or channel during trigger tests. Business Rules Inspector demo

The Super Admin Tools navbar app also offers:

Virtual Triggers Lab: Adjust or create new triggers without making changes in Zendesk. Use these virtual triggers in test outcomes or deactivate them as needed. Once confident, integrate the new or revised trigger into Zendesk seamlessly. Virtual Triggers Lab demo (Pro feature)
Business Rules Analysis: Identify where ticket fields, forms, agents, and groups are integrated within business rules on one unified page. Identify dormant elements in rules, allowing you to refresh or eliminate them.
Describe Business Rules: View configurations for triggers, automations, macros, views, SLAs, and workspaces. Replicate these setups in Markdown or HTML formats. An excellent tool for admins to document their business rules efficiently and keep a clear record.
Business Rules Usage: View recent tickets affected by triggers, automations, or macros. Select a rule and see a list of tickets influenced by it, aiding admins in troubleshooting business rules. (Pro feature)

Pricing for Super Admin Tools Pro

What's Next

We are continually working to enhance your experience. Here’s what’s coming in the next version:

Scheduled Automations: Create or convert existing automations into ones that can be scheduled down to a 15-minute interval.
Bulk Role Editing: See all roles side by side for easy comparison and updates. Document roles in both markdown and HTML formats.

Our goal is to continue expanding our Super Admin Tools app to redefine the Zendesk Admin experience.

eZDesk Super Admin Tools

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