babelConnect

Powerful inbound and outbound telephony from within your Zendesk

Preview image of app

Read “4 Strategies to Boost Your Zendesk”

Get more info at babelforce.com

What if you could automate 90% of customer service tasks?

About babelConnect

babelConnect provides powerful, integrated inbound and outbound telephony within the Zendesk interface. 

Combine that with our world-class VoiceBot technology and the ability to automate 90% of customer service tasks and you have… well, you have the solution to a lot of pressing problems.

You’ll also be able to add custom automations to virtually any core processes, all with intuitive visual tools. That’s why babelforce users see benefits including:

  • Automating the first 45 seconds of the average call
  • Saving €0.5 million per 150K calls per month
  • Achieving time to value of 4 months or less

Here’s the core functionality we add to your Zendesk:

  • Auto-open customer profiles, conversations, messages and other timeline events, based on customizable triggers in the call. 
  • Match callers to their Zendesk profiles automatically, or generate new profiles if they don’t exist.
  • Dynamically update the attributes of new or existing conversations and messages. 
  • Link conversations with end-users, and assign them to agents and Zendesk queues. 
  • Auto-open the babelConnect phone widget for new inbound calls or outbound click-to-call.

This app requires an active babelforce license.

Details zur App

Kompatibel mit
Support
Installationen insgesamt
5+
Autor
babelforce GmbH
Version
2.5.0
Preis
Free

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