Zum Hauptinhalt springen

Helpshift Chat

Chat with your mobile and web customers from Zendesk

Keine Bewertungen

0 reviews

Installationen

2

Kompatibel mit

Support

Entwickler:in

Helpshift Technologies

What if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity?

Helpshift makes it possible.

World-renowned brands like Target, Honeywell and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalized experience at scale.

Across Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions.

Ready-to-go, Lightning-ready Salesforce Integration

• Easily integrate Helpshift by embedding our SDK into your website and mobile apps.

• Cases are automatically created and integrated into your existing workflows.

• Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger.

Installationsanweisungen

Getting Started:

Before you install the Helpshift Chat App, make sure that the Zendesk Integration is set up in your Helpshift Account.For detailed instructions, please review our Zendesk Integration Guide.

To install the Helpshift Chat App:

  1. Click the Install button in the upper right corner of the app details page. This will take you to the installation page in Zendesk.

  2. On the installation page, enter your Helpshift domain name (example.helpshift.com).

  3. Next, enter your Helpshift API key. You can find this from the Helpshift Dashboard under ‘Settings ⇢ APIs’. If you need help, please read this support article.

  4. You can limit who sees this app by checking ‘Enable role restrictions’.

  5. Click the Install button.

  6. Once installation is complete, the Helpshift Chat App will be added in the top bar in Zendesk.

Was andere sagen

Bewerten Sie uns!

Teilen Sie Ihre Erfahrungen mit der Zendesk Community

.zendesk.com