User Assignment Manager

Auto assign tickets to current users when the open a ticket

Preview image of app

We at Zeeroot Labs helps you design and build custom apps, workflows or integrations to improve operational efficiency and there by reducing the cost.

User Assignment Manager help you with the following

  • Assignment timestamps

  • User level metrics

  • SLAs

  • Number of user worked

  • Multiteam metrics.

UAM assign tickets to user as soon as they view it. This app helps you to reassign current user to a ticket which was assigned to another team member as well as assign the current user for an unassigned case.

Admins and owners are expempted from the workflow inorder to give flexibility for auditing the tickets.

App have a UI to give you updates on assignment and reason from the exemption of assignment if any.

Details zur App

Kompatibel mit
Installationen insgesamt
Less than 5
$1.66 per agent, per month

Apps lassen sich direkt in Ihrem Account installieren

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