We at Zeeroot Labs helps you design and build custom apps, workflows or integrations to improve operational efficiency and there by reducing the cost.
User Assignment Manager help you with the following
User level metrics
Number of user worked
UAM assign tickets to user as soon as they view it. This app helps you to reassign current user to a ticket which was assigned to another team member as well as assign the current user for an unassigned case.
Admins and owners are expempted from the workflow inorder to give flexibility for auditing the tickets.
App have a UI to give you updates on assignment and reason from the exemption of assignment if any.