EZOfficeInventory from EZO is the only asset lifecycle management solution that offers complete visibility into your asset and inventory landscape, while supporting purchasing, reservations, assignment, auditing and maintenance. See our quick demo.
Our Zendesk integration provides best-in-class service management experience and boosts agent efficiency by consolidating your assets and service desk tickets in a single space. Automate incident management, troubleshoot faster, gain actionable insights, and improve reliability with EZOfficeInventory’s alerts in Zendesk. Check out our videos on Service Desk alerts and reports.
The systems interact seamlessly with each other, offering agents unprecedented levels of control and context when working on incidents. Access all your assets from EZOfficeInventory and link them with individuals and tickets within Zendesk.
Our integration with Zendesk enables you to:
Search for assets, view asset information, and trigger tickets based on events such as overdue items and upcoming services in Zendesk
Create Zendesk tickets straight from the asset details page in EZOfficeInventory
Flag and quickly identify assets for maintenance, track an asset’s incident history, and identify and replace malfunctioning devices to proactively reduce ticket volume
Some common use cases include:
An employee requests repairs for a broken laptop and reserves a loaner during the service. EZOfficeInventory manages asset-related details while Zendesk manages the ticket workflow. Alerts are generated at the expected date of service completion for outstanding tickets and overdue reservations.
A technician in the field requires help troubleshooting a power drill and submits a ticket. In Zendesk, the agent immediately sees which drill is associated with the technician who submitted the ticket and follows up with specific details about the machine.
An engineering company pulls a report in EZOfficeInventory showing all of the Zendesk tickets associated with their instruments, identifies malfunctioning items, and submits return merchandise authorizations before the warranties expire, reducing the volume of service tickets.
See our videos of other common service management workflows..
Use EZOfficeInventory’s powerful asset tracking ability to track custody, location, and maintenance of all your assets. In addition, gain visibility into asset details via out-of-the-box integrations with identity management solutions such as Google Workspace, OneLogin, and Okta.
Streamline your service management workflows while strengthening both security and accountability with a comprehensive cloud and mobile asset management platform.
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