Spend 5x less time searching and writing answers in Zendesk

Blazing fast search that helps knowledge-centered support teams find and reuse answers buried in historical support tickets and help center articles. Ideal for SaaS and Technical Support teams.

Benefits to your team

• Boost agents productivity and reduce average handling times

• Faster and better onboarding of new team members

• Increase utilization of knowledge base articles

• Reduce escalation of complex customer issues

Features

• Library of templates: quickly turn previous answers into a library of templates that is personal to each agent.

• Search past tickets and articles: quickly find information to help solve tickets more efficiently.

• Article snippets: reuse past answers that include links to knowledge base articles

• Screenshots: find and insert previously used screenshots and explanations

Coming soon: search for answers in past Slack conversations, Confluence and Jira.

Start your free 14-day trial now

• Learn how Answer Search can boost your team's productivity.

• No up-front investment.

• Works out of the box for teams of all sizes.

• Flexible and Transparent Data Controls: you have full control on what data from your Zendesk account you allow us to read and use.

Sign up for a free trial today