Systemset
Customise and extend Zendesk system concepts.
About this app
Systemset is a Zendesk customization paid app and web service from the Cloudset family of extension products for Zendesk.
Extend or restrict core Zendesk concepts to tailor Zendesk to your exact needs. A foundation layer on top of Zendesk’s native base for the other Cloudset Apps in its own right.
Custom system fields move beyond fixed terminology or number of the main Zendesk system fields without losing their distinctive features.
Globally hide fields as not all ticket or people fields need to be exposed; indeed, they can cause clutter and can be undesirable to reveal if they contain system control or redundant data.
A custom Roles Engine provides an abstraction between people and business rules, making business processes easier to design and maintain.
End-user views move beyond a fixed and narrow set of columns displayed in ticket listings to end-users in Zendesk Guide. Choose to add more richness. Offer generically or customize to specific high-worth customers.
The benefits of the Systemset include:
Use your own and your customer's terminology
Improve accuracy
Remove interface clutter
Support a wide range of use, spanning support and business tasks
Seamlessly integrate into the Zendesk UX and UI
Data Disclosure
The configuration app looks up details of User, Organization and Ticket names and fields, supplemented with details about Groups and Organizations names. This information is used to allow admins configuring Systemset to use metadata specific to the Zendesk account to drive the app behaviour.
About Cloudset
Starting in 2009, we are one of Zendesk's first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk.
We specialize in making complex processes and technical functions easy to understand and simple to achieve with a a mission of deepening the systemization of your processes in Zendesk.
We are also known for exemplary customer service, never dropping below our NPS Excellent rating.
Contact support@cloudset.net if you have technical questions.
Details zur App
Installationsanweisungen
The following guidelines to help you proceed with the 30 Day FREE trial and implementing this App:
- After initiating the Zendesk App Marketplace free trial, select the app icon to give access to our embedded Cloudset Framework. This will start the Zendesk secure OAuth authentication request, based on the currently logged in admin user.
A choice of Cloudset Datacenter will be offered, either US or EU (Ireland). This choice is a one-time selection decision.
This authentication can be revoked at any time by that admin user who installed the app, by selecting the user account security tab. API access is needed to enable the configuration tool to read and write app configuration data to the app installed on Zendesk.
Once completed, a billing details screen will be presented to capture invoicing address details. Invoice history and records can be accessed and downloaded.
If Zendesk security Restricted IP has been set-up, details can be obtained from the Cloudset Framework Zendesk(s) tab, together with Forget Token method to support changing admin user account.
Once the extended registration has been completed, you will be able to use the app configuration tool to get started.
You will have 30 days to evaluate the app. At any time during the trial, uninstall the app to cancel the trial. This will automatically ensure that your credit card won't be charged.
After 30 days your first payment in advance will be taken. This will automatically renewed every month until you uninstall the app.
The monthly invoice will be charged on the basis of how many agents you have and how the agent count profile changed.
For any issues or questions - raise a ticket with support@cloudset.net
A Cloudset Framework account is created for all new customers, providing a hub for all Cloudset purchased apps, enabling access to Zendesk Guide integration services, and billing management.
Security and API Access Use
The Cloudset Framework, specifically the configuration tools, require API access to your Zendesk, via Zendesk’s secure OAuth mechanism. This is revocable at any time from the Zendesk admin account, used to install the app, user security setting tab.
Transmission of this data is over https, and all configuration data stored is encrypted at rest.
Security management is goverened by Cloudset SOC2 Type 2 compliance provisions.
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