Improve customer SAT, NPS, and first contact resolution every time!

Over the years, companies have deployed combinations of chatbots, email analytics, and agent desktop workflows to open new paths for engagement and conversation. However, Quick-fix customer experience solutions deliver an impersonal brand experience that often results in unhappy customers. With BlueLeap, you can orchestrate all components of your CX stack within one application and get them working together in real-time delivering a game-changing experience.

Use our drag and drop interaction board to create and deploy winning automated business processes:

• Offer an ALEXA enabled Bot with FAQ integration and sentiment analysis that senses frustration and proactively escalates to a human agent.
• Automatically create incidents based on customer tone
• Capture 5 stars by automatically surveying your audience when they are happy
• Diagnose product defects based on an image using Facebook messenger

With BlueLeap, your team can manage all components of the business with one simple and easy to use platform.

Make the leap, with BlueLeap!